Eligibility for Returns

To be eligible for a return, the product must be in its original packaging and in the same condition as received.

Initiating a Return

To initiate a return, please contact our accounts team at accounts@tqslogistic.com within 7 days from the date of delivery.

Provide the following information:

• Order number
• Reason for return
• Product details

Assessment and Approval

Our team will assess the return request and notify you of its approval or rejection. Approved returns will receive detailed instructions for the return process.

Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to an error on our part. We recommend using a reliable shipping method with tracking for your return shipment.

Refund or Replacement

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund or replacement. Refunds will be processed via the original payment method.

Exceptions

Certain items may not be eligible for return. This includes products that are damaged due to customer negligence.

Contact Information

For any questions regarding our return policy, please contact our accounts team at accounts@tqslogistic.com.

We appreciate your understanding and cooperation. Our goal is to ensure your satisfaction with our shipping services, and we are dedicated to resolving any issues promptly and efficiently.

Legal Name: TQS Logistics Services Private Limited

Address: A 100 DDA Shed Okhla Phase II, South Delhi, New Delhi 110020